Pieces experienced a minor incident on September 1, 2026 affecting Real-Time Services and Core API Services, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2026, 05:08 PM UTC
Status: Identified What you may experience: • Cloud sync and storage are unavailable • Sign-in and account features may not work • Cloud-based AI features may fail • Real-time sync and collaboration are also unavailable Cross-system impact: Pieces Desktop features that depend on PiecesOS cloud services are affected, including sync, cloud AI, sign-in, and real-time collaboration. What still works: • On-device (local) AI models are fully operational • All locally saved snippets, conversations, and data are accessible Our team is actively investigating and will provide updates as more information becomes available. Affected components Core API Services (Full outage) Authentication & Sessions (Full outage) Real-Time Services (Full outage)
- resolved Sep 01, 2026, 05:12 PM UTC
Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components Authentication & Sessions (Operational) Real-Time Services (Operational) Core API Services (Operational)