Pieces experienced a minor incident on September 2, 2026, lasting 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 02, 2026, 08:33 PM UTC
Status: Investigating What you may experience: • Unable to view or update billing information • Subscription changes and plan upgrades may not process • Payment method updates unavailable What still works: • All Pieces features continue to work normally • Your current subscription remains active Our team is actively investigating and will provide updates as more information becomes available. Affected components Sign In (Operational) Billing & Subscription (Degraded performance) Organization Access (Operational)
- resolved Sep 02, 2026, 09:06 PM UTC
Status: Resolved Pieces Enterprise Portal is now fully operational. All affected features have been restored and are working normally. If you continue to experience issues, please contact support: https://pieces.app/support. Affected components Sign In (Operational) Billing & Subscription (Operational) Organization Access (Operational)
- resolved Sep 02, 2026, 09:07 PM UTC
Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components Billing & Subscription (Operational)