Pieces experienced a minor incident on September 4, 2026 affecting OpenAI, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 07:02 AM UTC
Status: Investigating OpenAI is experiencing degraded performance. This may affect AI-powered features in Pieces. What you may experience: • Pieces Conversational Search responses may fail or time out when using affected models • Single-click summaries and snippet enrichment may be unavailable Affected models: GPT-5.4, GPT-5 Thinking, o3, and 12 other models What still works: • On-device (local) models are fully operational • All locally saved snippets, conversations, and data are unaffected Workaround: You can switch to Anthropic (Claude 4.6 Opus, etc.), Google Gemini (Gemini 3.1 Pro Preview, etc.), AWS Bedrock (Amazon Nova Pro, etc.) in your Pieces model settings. On-device (local) models also remain fully operational. We are monitoring the situation and will provide updates as more information becomes available. Track this issue: OpenAI Status Page: https://status.openai.com Affected components OpenAI (Degraded performance)
- resolved Sep 04, 2026, 10:47 AM UTC
Status: Resolved OpenAI has reported that all systems are operational. AI features powered by OpenAI — including Pieces Conversational Search and single-click summaries — should now be functioning normally. If you continue to experience issues, please contact support: https://pieces.app/support. Affected components OpenAI (Operational)
- resolved Sep 04, 2026, 10:48 AM UTC
Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components OpenAI (Operational)