Pieces experienced a minor incident on September 16, 2026 affecting Core API Services, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 06:20 PM UTC
Status: Identified What you may experience: • Cloud sync and storage are unavailable • Sign-in and account features may not work • Cloud-based AI features may fail Cross-system impact: Pieces Desktop features that depend on PiecesOS cloud services (sync, cloud AI, sign-in) will be affected. What still works: • On-device (local) AI models are fully operational • All locally saved snippets, conversations, and data are accessible Our team is actively investigating and will provide updates as more information becomes available. Affected components Authentication & Sessions (Full outage) Real-Time Services (Operational) Core API Services (Full outage)
- resolved Sep 16, 2026, 06:24 PM UTC
Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components Core API Services (Operational) Authentication & Sessions (Operational)