Pieces experienced a minor incident on September 19, 2026 affecting Sign In, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2026, 03:49 AM UTC
Status: Investigating What you may experience: • Unable to sign in to Pieces products • Password resets and account recovery may be unavailable • Unable to view or update billing information • Subscription changes and plan upgrades may not process • Payment method updates unavailable Cross-system impact: Sign-in is affected across all Pieces products. What still works: • Already signed-in sessions should continue working • On-device AI features continue to work normally • All locally saved snippets, conversations, and data are accessible • All Pieces features continue to work normally • Your current subscription remains active Our team is actively investigating and will provide updates as more information becomes available. Affected components Sign In (Degraded performance) Billing & Subscription (Degraded performance) Organization Access (Operational)
- resolved Sep 19, 2026, 04:04 AM UTC
Status: Resolved Pieces Enterprise Portal is now fully operational. All affected features have been restored and are working normally. If you continue to experience issues, please contact support: https://pieces.app/support. Affected components Sign In (Operational) Billing & Subscription (Operational) Organization Access (Operational)
- resolved Sep 19, 2026, 04:05 AM UTC
Status: Resolved Auto-resolved: monitor confirms all impacted components are healthy. Affected components Billing & Subscription (Operational) Sign In (Operational)