Picqer experienced a notice incident on December 8, 2024, lasting 18h 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 08, 2024, 08:13 PM UTC
We're currently unable to import orders from Bol.com due to an issue in the Bol API. New orders are not appearing in the API. We've reported this to Bol and are awaiting their resolution. The issue started around 19:15.
- identified Dec 09, 2024, 07:39 AM UTC
Bol is investigating the issue: https://developers.bol.com/en/news/issue-with-retrieving-shipping-orders-under-investigation.
- identified Dec 09, 2024, 12:45 PM UTC
We can see that new orders are being imported. Bol.com has indicated that they have rolled out a solution for this and that it seems to work. Orders from yesterday 19:00 onwards can't be retrieved yet. Bol is trying to fix that as soon as possible.
- resolved Dec 09, 2024, 03:09 PM UTC
Bol has implemented a fix for the missing orders that were placed from yesterday 19:00 onwards. These orders will automatically appear in Picqer.