Picqer incident

GLS - problems creating a shipment

Notice Resolved View vendor source →

Picqer experienced a notice incident on April 7, 2026, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 08:10 AM UTC
Resolved
Apr 07, 2026, 09:30 AM UTC
Duration
1h 20m
Detected by Pingoru
Apr 07, 2026, 08:10 AM UTC

Update timeline

  1. investigating Apr 07, 2026, 08:10 AM UTC

    Users can experience problems while creating a GLS shipping label. We've contacted GLS for more information and will post updates here.

  2. identified Apr 07, 2026, 09:01 AM UTC

    We are in contact with GLS. They are working on a solution. We keep you updated.

  3. resolved Apr 07, 2026, 09:30 AM UTC

    GLS implemented a solution. It is now possible to create shipping labels again.