Picqer incident

Connection error for certain Bol Retailer shops

Notice Resolved View vendor source →

Picqer experienced a notice incident on February 26, 2025, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 07:51 AM UTC
Resolved
Feb 26, 2025, 10:48 AM UTC
Duration
2h 57m
Detected by Pingoru
Feb 26, 2025, 07:51 AM UTC

Update timeline

  1. investigating Feb 26, 2025, 07:51 AM UTC

    The connection between Picqer and certain Bol Retailer shops was lost due to maintenance at Bol this morning: https://developers.bol.com/en/news/planned-downtime-for-codeflow-on-february-25th. We are currently investigating what is needed to restore the connections.

  2. resolved Feb 26, 2025, 10:48 AM UTC

    This incident has been resolved. We have implemented a fix and Bol has done a rollback of their deployment from this morning: https://developers.bol.com/en/news/issue-for-some-codeflow-users. The broken connections are restored automatically, the missing orders will automatically be imported. If you do experience any issues, please don’t hesitate to reach out to us.