Picksmart incident

Field Service Cloud - Intermitted Connection Issues. Restart Scheduled for 08h30 CAT

Major Resolved View vendor source →

Picksmart experienced a major incident on February 10, 2021 affecting Field Service Cloud, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2021, 06:15 AM UTC
Resolved
Feb 10, 2021, 06:51 AM UTC
Duration
36m
Detected by Pingoru
Feb 10, 2021, 06:15 AM UTC

Affected components

Field Service Cloud

Update timeline

  1. investigating Feb 10, 2021, 06:15 AM UTC

    We are currently experiencing some intermitted connection Issues with the Field Service Cloud Server. Please take note that we are going to restart the System at 08h30 CAT 10 February 2021

  2. identified Feb 10, 2021, 06:30 AM UTC

    Please be patient while we restart the Field Service Cloud System.

  3. monitoring Feb 10, 2021, 06:34 AM UTC

    The System Has rebooted and we are monitoring the Stability of the connection to Field Service Cloud. If you experience any connection issues to FSC please create a Support Ticket.

  4. resolved Feb 10, 2021, 06:51 AM UTC

    This incident has been resolved.