Picksmart incident

Field Service Cloud Intermittent connection Issues.

Critical Resolved View vendor source →

Picksmart experienced a critical incident on February 10, 2021 affecting Field Service Cloud, lasting 22h 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2021, 07:12 AM UTC
Resolved
Feb 11, 2021, 06:02 AM UTC
Duration
22h 50m
Detected by Pingoru
Feb 10, 2021, 07:12 AM UTC

Affected components

Field Service Cloud

Update timeline

  1. investigating Feb 10, 2021, 07:12 AM UTC

    We are currently investigating this issue.

  2. identified Feb 10, 2021, 08:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 10, 2021, 08:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 11, 2021, 06:02 AM UTC

    This incident has been resolved.