Picksmart incident

Field Service Cloud Outage

Critical Resolved View vendor source →

Picksmart experienced a critical incident on January 6, 2022 affecting Field Service Cloud, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2022, 01:06 PM UTC
Resolved
Jan 06, 2022, 01:28 PM UTC
Duration
21m
Detected by Pingoru
Jan 06, 2022, 01:06 PM UTC

Affected components

Field Service Cloud

Update timeline

  1. investigating Jan 06, 2022, 01:06 PM UTC

    We are currently investigating this issue.

  2. identified Jan 06, 2022, 01:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 06, 2022, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 06, 2022, 01:28 PM UTC

    This incident has been resolved.