Picksmart incident

Field Service Cloud Offline

Critical Resolved View vendor source →

Picksmart experienced a critical incident on January 13, 2022 affecting Field Service Cloud, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2022, 08:38 AM UTC
Resolved
Jan 13, 2022, 08:57 AM UTC
Duration
18m
Detected by Pingoru
Jan 13, 2022, 08:38 AM UTC

Affected components

Field Service Cloud

Update timeline

  1. investigating Jan 13, 2022, 08:38 AM UTC

    We are currently investigating this issue.

  2. identified Jan 13, 2022, 08:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 13, 2022, 08:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2022, 08:57 AM UTC

    This incident has been resolved.