Picksmart incident

Field Service Cloud Offline

Critical Resolved View vendor source →

Picksmart experienced a critical incident on January 13, 2022 affecting Field Service Cloud, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2022, 09:23 AM UTC
Resolved
Jan 13, 2022, 11:16 AM UTC
Duration
1h 52m
Detected by Pingoru
Jan 13, 2022, 09:23 AM UTC

Affected components

Field Service Cloud

Update timeline

  1. investigating Jan 13, 2022, 09:23 AM UTC

    We are currently investigating this issue.

  2. identified Jan 13, 2022, 09:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 13, 2022, 09:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2022, 11:16 AM UTC

    This incident has been resolved.