Picksmart incident

Field Service Cloud Outage

Critical Resolved View vendor source →

Picksmart experienced a critical incident on October 21, 2024 affecting Field Service Cloud, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 06:04 AM UTC
Resolved
Oct 21, 2024, 06:23 AM UTC
Duration
19m
Detected by Pingoru
Oct 21, 2024, 06:04 AM UTC

Affected components

Field Service Cloud

Update timeline

  1. investigating Oct 21, 2024, 06:04 AM UTC

    We are currently investigating this issue.

  2. identified Oct 21, 2024, 06:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2024, 06:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2024, 06:23 AM UTC

    This incident has been resolved.