Piano.io experienced a notice incident on May 20, 2025 affecting EU - id.piano.io, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 20, 2025, 02:01 PM UTC
An update has been released for the VX and ID double opt-in deactivation flow in the EU environment. This update addresses an issue where some users were not removed after failing to confirm their accounts. As a result, there may be a larger than usual drop in user counts while the backlog is processed. This change does not affect applications that are not using the double opt-in functionality. It will also not affect users who have already successfully opted in or are within the window to opt in. Please reach out to [email protected] if you have any questions.
- resolved May 21, 2025, 08:13 PM UTC
This incident has been resolved.