Piano.io incident

Composer C1X segmentation issues (EU & US regions)

Minor Resolved View vendor source →

Piano.io experienced a minor incident on May 8, 2026 affecting API Endpoints - cxense - api.cxense.com and Other, lasting 11h 32m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 06:04 AM UTC
Resolved
May 08, 2026, 05:36 PM UTC
Duration
11h 32m
Detected by Pingoru
May 08, 2026, 06:04 AM UTC

Affected components

API Endpoints - cxense - api.cxense.comOther

Update timeline

  1. investigating May 08, 2026, 06:04 AM UTC

    Composer is experiencing a service incident affecting C1X segmentation in both EU and US regions. Impact includes high error rates, degraded segment lookup, and degraded widget performance. The issue started at approximately 22:00 UTC on May 7 and continues with periods of instability. Our team is actively investigating the issue.

  2. monitoring May 08, 2026, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 05:36 PM UTC

    The incident has been resolved.