Piano.io incident

[Piano Analytics] Incident supported by the on-call team

Major Resolved View vendor source →

Piano.io experienced a major incident on May 28, 2025, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 05:17 AM UTC
Resolved
May 28, 2025, 05:32 AM UTC
Duration
15m
Detected by Pingoru
May 28, 2025, 05:17 AM UTC

Update timeline

  1. investigating May 28, 2025, 05:17 AM UTC

    We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.

  2. resolved May 28, 2025, 05:32 AM UTC

    The issue has been resolved and all Piano Analytics tools and interfaces are fully available. We are currently catching up the delay in real-time data retrieval.