Piano.io incident

[Activation] Template preview and thumbnail generation isses

Minor Resolved View vendor source →

Piano.io experienced a minor incident on June 18, 2025 affecting Publisher Dashboard - US - https://dashboard.piano.io and Publisher Dashboard - Asia - https://dashboard-ap.piano.io and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2025, 12:04 PM UTC
Resolved
Jun 18, 2025, 01:21 PM UTC
Duration
1h 17m
Detected by Pingoru
Jun 18, 2025, 12:04 PM UTC

Affected components

Publisher Dashboard - US - https://dashboard.piano.ioPublisher Dashboard - Asia - https://dashboard-ap.piano.ioPublisher Dashboard - Australia - https://dashboard-au.piano.ioPublisher Dashboard - Europe - https://dashboard-eu.piano.io

Update timeline

  1. investigating Jun 18, 2025, 12:04 PM UTC

    We are currently experiencing issues with the Piano VX template preview and thumbnail generation functionalities. The specific impacts are as follows: EU environment: Both the template preview and thumbnail generation services are affected. US, AU, AP, and Sandbox environments: There is a noticeable slowdown in thumbnail generation. Our team is actively investigating the issue and working to resolve it as soon as possible.

  2. resolved Jun 18, 2025, 01:21 PM UTC

    The team have identified and fixed the issue.

  3. postmortem Jun 18, 2025, 01:26 PM UTC

    Our automated certificate renewal failed, resulting in a temporary degradation of functionality. We have manually renewed the certificate to restore full operations.