Piano.io experienced a minor incident on June 23, 2025 affecting Piano ID and VX transactional Emails, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Piano ID and VX transactional Emails
Update timeline
- investigating Jun 23, 2025, 11:31 AM UTC
We are currently experiencing delays with VX email sending across all environments (US, EU, AP, AU) impacting applications using Mandrill as the email service provider. Our team is actively investigating the issue.
- resolved Jun 23, 2025, 01:23 PM UTC
The issue has been identified and resolved. The incident took place between 08:30 and 11:15 UTC. Our investigation confirmed that email delivery was not affected. The impact was limited to specific internal Mandrill - Piano webhook deliveries, which have now returned to normal functionality.