PhotoShelter incident

Service Issue

Resolved after 59 minutes, affecting CDN and API and 1 more, on May 14, 2026.

monitoring May 14, 2026, 06:02 PM UTC

Subsystems related to automatic tagging, which had been paused during the incident, are being brought back up.

Started
May 14, 2026, 05:25 PM UTC
Resolved
May 14, 2026, 06:25 PM UTC
Duration
59m
Detected by Pingoru
May 14, 2026, 05:25 PM UTC

Affected components

CDNAPIPhotoShelter for Brands PortalsPhotoShelter for Photographers WebsitesSearchUpload/ProcessingFTPAIIntegrationsE-Commerce

Update timeline

  1. investigating May 14, 2026, 05:25 PM UTC

    Engineers are currently investigating degraded performance upon being notified by internal monitoring. Users may notice sporadically slow page loads or timeouts.

  2. monitoring May 14, 2026, 05:38 PM UTC

    An abnormal spike in load coincided with unexpected drop in system capacity. Engineers have introduced reserve capacity and systems have since stabilized. Monitoring performance closely as things settle down.

  3. monitoring May 14, 2026, 06:02 PM UTC

    Subsystems related to automatic tagging, which had been paused during the incident, are being brought back up.

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