PhotoShelter experienced a minor incident on May 14, 2026 affecting CDN and API and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
CDNAPIPhotoShelter for Brands PortalsPhotoShelter for Photographers WebsitesSearchUpload/ProcessingFTPAIIntegrationsE-CommerceMember AreaMobile AppsMobile Apps (East Coast U.S. Data Center)Mobile Apps (West Coast U.S. Data Center)Subscriptions/Billingbrands.photoshelter.combrands.photoshelter.com (Worldwide)
Update timeline
- investigating May 14, 2026, 05:25 PM UTC
Engineers are currently investigating degraded performance upon being notified by internal monitoring. Users may notice sporadically slow page loads or timeouts.
- monitoring May 14, 2026, 05:38 PM UTC
An abnormal spike in load coincided with unexpected drop in system capacity. Engineers have introduced reserve capacity and systems have since stabilized. Monitoring performance closely as things settle down.
- monitoring May 14, 2026, 06:02 PM UTC
Subsystems related to automatic tagging, which had been paused during the incident, are being brought back up.