Philo had 5 outages in the last 2 years totaling 40h 25m of downtime — averaging 0.2 incidents per month.
There were 5 Philo outages since October 22, 2025 totaling 40h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
Customers who are trying to sign up or reactivate their Philo accounts using Apple billing are currently impacted by an outage on Apple's end:
This incident has been resolved! If any possible purchases were made during this downtime, please restart your Philo app to get things corrected. Contact our support team should any issues continue.
We are currently investigating this incident.
Amazon confirmed they identified the issue and are working on a fix. Our engineers are also working on restoring access for impacted customers.
We are aware that there are some Amazon billed customers that are still affected by the Amazon Outage. Our engineers our continuing to work on restoring access to customers who were impacted.
We received the all clear from Amazon and have pushed changes we had implemented to mitigate the issue and are currently monitoring the result.
This incident has been resolved. If you are actively billed by Amazon and still having symptoms of not being able to access paid content or asked to pay again, please reach out to our support team so we can assist you further.
Type: Incident Duration: 1 hour and 21 minutes Affected Components: Apps, Video Mar 3, 22:42:54 GMT+0 - Investigating - We are currently investigating an issue that appears to be causing some users to encounter a black screen or loading dots when trying to view a show page. Mar 3, 23:24:57 GMT+0 - Identified - Our engineers believe they have identified the issue and are working on a possible solution. Mar 4, 00:03:36 GMT+0 - Resolved - The issue is now resolved. Thank you for your patience!
Type: Incident Duration: 20 minutes Affected Components: Apps, Video Oct 24, 17:22:51 GMT+0 - Investigating - When opening the app, you may encounter a “shruggie” error message similar to what appears on the web. Oct 24, 17:23:36 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 24, 17:28:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 17:43:09 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 28 minutes Affected Components: Apps, Sign In, Sign Up, Video Oct 22, 19:33:07 GMT+0 - Investigating - We’re currently experiencing a service outage affecting Fire TV. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. Oct 22, 20:29:33 GMT+0 - Identified - Oct 22, 22:01:31 GMT+0 - Resolved - This incident has been resolved.