Philo experienced a major incident on January 10, 2024, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jan 10, 2024, 11:11 PM UTC
Our service provider is experiencing issues which is preventing us from answering phones and chats to our Support team. We are in contact with them and will provide updates as quickly as possible. .
- identified Jan 11, 2024, 12:39 AM UTC
Our team is still working with our service partner and actively monitoring while they work on a fix. We apologize for this inconvenience and hope to be online soon. .
- resolved Jan 11, 2024, 02:00 AM UTC
This incident has been resolved. Our Support team is now able to receive calls and chats. Thank you for your patience as we worked to resolve this issue. .