Philo incident

App Issue - Trying to play content from deep link on Android and Fire TV devices causes crash

Minor Resolved View vendor source →

Philo experienced a minor incident on April 27, 2024, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2024, 06:51 PM UTC
Resolved
Apr 29, 2024, 02:11 PM UTC
Duration
1d 19h
Detected by Pingoru
Apr 27, 2024, 06:51 PM UTC

Update timeline

  1. identified Apr 27, 2024, 06:51 PM UTC

    Affected App: Amazon-v7.3.9 & Android-v7.3.9 Identified an issue specifically on Android and Fire TV devices where trying to deep link (opening from Amazon's guide) is causing player problems such as: Black screen or Spinner (loading) screen for several minutes. We are continuing to work on a fix for this incident!.

  2. resolved Apr 29, 2024, 02:11 PM UTC

    This incident has been resolved! Please make sure to update to the latest app version (**7.2.15-283857)**.