Philo incident

Support - Phone and Chat systems

Minor Resolved View vendor source →

Philo experienced a minor incident on May 3, 2024, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 05:38 PM UTC
Resolved
May 03, 2024, 06:04 PM UTC
Duration
25m
Detected by Pingoru
May 03, 2024, 05:38 PM UTC

Update timeline

  1. investigating May 03, 2024, 05:38 PM UTC

    Our service provider is experiencing issues which is preventing us from answering phones and chats to our Support team. We are in contact with them and will provide updates as quickly as possible..

  2. resolved May 03, 2024, 06:04 PM UTC

    Great news! Our phone and chat systems are back online and the issue has been resolved. We apologize for the inconvenience..