Philo incident

Roku service issue causing Philo app to not load with error code -60

Minor Resolved View vendor source →

Philo experienced a minor incident on May 7, 2024, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2024, 09:50 PM UTC
Resolved
May 07, 2024, 11:18 PM UTC
Duration
1h 28m
Detected by Pingoru
May 07, 2024, 09:50 PM UTC

Update timeline

  1. monitoring May 07, 2024, 09:50 PM UTC

    Some Roku customers are seeing issues with trying to load the Philo app (channel) due to Roku services being impacted. Will need to wait for Roku to give all clear on their service outage. See for updates!.

  2. resolved May 07, 2024, 11:18 PM UTC

    Roku's given the all clear! Make sure to power cycle your Roku device if you're still having issues. "\[Service Interruption\] Update 4:00 PM PST: Roku Services are back online. If you are still having any trouble streaming or activating your Roku device, please unplug the device from the power source for 10 seconds and plug it back in.".