Philo incident

Error during playback: PF-1.5 on Android and FireTV Platforms running older app versions

Minor Resolved View vendor source →

Philo experienced a minor incident on July 1, 2024, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 10:25 PM UTC
Resolved
Jul 02, 2024, 02:39 AM UTC
Duration
4h 13m
Detected by Pingoru
Jul 01, 2024, 10:25 PM UTC

Update timeline

  1. identified Jul 01, 2024, 10:25 PM UTC

    Our engineers identified an issue with playback on Android and FireTV devices running older app versions resulting in an error code PF-1.5. To resolve this issue, please update to the most recent app version by checking for updates or by uninstalling and reinstalling the app..

  2. monitoring Jul 02, 2024, 01:11 AM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Jul 02, 2024, 02:39 AM UTC

    This incident has been resolved..