Philo incident

Video Playback/Black screen issue

Minor Resolved View vendor source →

Philo experienced a minor incident on January 15, 2025, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 09:05 PM UTC
Resolved
Jan 15, 2025, 09:30 PM UTC
Duration
24m
Detected by Pingoru
Jan 15, 2025, 09:05 PM UTC

Update timeline

  1. identified Jan 15, 2025, 09:05 PM UTC

    We've received reports that videos are not playable and/or there is a black screen. We've identified the issue and are working on a fix..

  2. monitoring Jan 15, 2025, 09:27 PM UTC

    A fix has been deployed and we are monitoring. .

  3. resolved Jan 15, 2025, 09:30 PM UTC

    This incident has been resolved..