Philo incident

Email sign-up and sign-in codes are not being delivered

Minor Resolved View vendor source →

Philo experienced a minor incident on April 23, 2025, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 09:51 PM UTC
Resolved
Apr 24, 2025, 01:47 AM UTC
Duration
3h 55m
Detected by Pingoru
Apr 23, 2025, 09:51 PM UTC

Update timeline

  1. identified Apr 23, 2025, 09:51 PM UTC

    An external service used to deliver **email** codes for our **sign-up** and **sign-in** flows are currently impacted. This service is actively investigating the issue. Temporary workaround for existing customers is to use an already linked mobile number to your account as your sign-in method..

  2. monitoring Apr 23, 2025, 10:14 PM UTC

    Our email delivery service looks to be improving and getting sign-up and sign-in issues resolved! There may be some codes that are have timed out, so signing back in to get a new code might be required. We'll continue to monitor the status until we have confirmed the issue to be fully resolved..

  3. resolved Apr 24, 2025, 01:47 AM UTC

    This incident has been resolved..