Philo incident

Apple billing outage

Major Resolved View vendor source →

Philo experienced a major incident on July 27, 2026, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 12:40 AM UTC
Resolved
Jul 27, 2026, 01:24 AM UTC
Duration
44m
Detected by Pingoru
Jul 27, 2026, 12:40 AM UTC

Update timeline

  1. identified Jul 27, 2026, 12:40 AM UTC

    Customers who are trying to sign up or reactivate their Philo accounts using Apple billing are currently impacted by an outage on Apple's end: .

  2. resolved Jul 27, 2026, 01:24 AM UTC

    This incident has been resolved! If any possible purchases were made during this downtime, please restart your Philo app to get things corrected. Contact our support team should any issues continue..