Personio incident

Partial service disruption

Resolved after 4 hours 23 minutes, affecting Overall System availability and Personio Payroll DE and 1 more, on May 19, 2026.

resolved May 19, 2026, 12:26 PM UTC

The implemented fix is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thanks for your understanding!

Started
May 19, 2026, 08:02 AM UTC
Resolved
May 19, 2026, 12:26 PM UTC
Duration
4h 23m
Detected by Pingoru
May 19, 2026, 08:02 AM UTC

Affected components

Overall System availabilityPersonio Payroll DEPreliminary Payroll (and file export integrations)Datev IntegrationXero IntegrationA3 IntegrationEmployee & Organization ManagementLoket IntegrationTax Advisor PlatformSalary Management

Update timeline

  1. investigating May 19, 2026, 08:03 AM UTC

    We are currently experiencing some issues with the payroll module. The following features are affected: - Approvals might be blocked - The Payroll module might not load Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.

  2. identified May 19, 2026, 08:17 AM UTC

    The issue has been identified. Salary-related product areas, like the employee profile salary tab or salary reports might also not load. A fix is being currently implemented.

  3. identified May 19, 2026, 08:33 AM UTC

    Deleting employees might also not be possible. We are continuing to work on a fix.

  4. monitoring May 19, 2026, 10:19 AM UTC

    A fix has been implemented. Our engineers are monitoring the systems to ensure the issues is fully resolved.

  5. resolved May 19, 2026, 12:26 PM UTC

    The implemented fix is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thanks for your understanding!

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