Personio experienced a major incident on May 18, 2026 affecting Overall System availability and Personio Payroll DE and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Overall System availabilityPersonio Payroll DEPreliminary Payroll (and file export integrations)Datev IntegrationXero IntegrationA3 IntegrationLoket IntegrationTax Advisor Platform
Update timeline
- identified May 18, 2026, 09:19 AM UTC
We are currently experiencing some issues with the module payroll. All payroll related apps, including the salary tab, are affected. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
- identified May 18, 2026, 09:28 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 18, 2026, 10:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 10:49 AM UTC
This incident has been resolved.