Resolved after 1 day 5 hours, affecting Overall System availability and Preliminary Payroll (and file export integrations), on January 28, 2026.
The Prepay product and the Employee Profile History tab have a low-impact degradation in displaying recent changes. A minority of creations and deletions of fixed and hourly salaries made since January 24 are not currently displayed in the changes log. The changes were successfully saved and it is only their display in the log that is affected. We are fixing this display issue for the affected minority of customers. Until then, you may use the workaround of looking at the latest data of individual employees in the Employee Profile → Salary tab. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Affected components
Update timeline
- identified Jan 28, 2026, 11:07 AM UTC
The Prepay product and the Employee Profile History tab have a low-impact degradation in displaying recent changes. A minority of creations and deletions of fixed and hourly salaries made since January 24 are not currently displayed in the changes log. The changes were successfully saved and it is only their display in the log that is affected. We are fixing this display issue for the affected minority of customers. Until then, you may use the workaround of looking at the latest data of individual employees in the Employee Profile → Salary tab. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
- resolved Jan 30, 2026, 08:39 AM UTC
This incident has been resolved.
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