Resolved after 28 minutes, affecting Overall System availability and Documents & E-Signatures, on March 12, 2026.
The implemented fix is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thanks for your understanding!
Affected components
Update timeline
- investigating Mar 12, 2026, 10:01 AM UTC
We are currently experiencing some issues with our eSignature feature. The following functionalities are affected: - Employees might not receive access codes when trying to sign a document with an Advanced Electronic Signature - Employees might not receive emails reminders about pending eSignature requests Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
- monitoring Mar 12, 2026, 10:11 AM UTC
A fix has been implemented. Our engineers are monitoring the systems to ensure the issues is fully resolved.
- resolved Mar 12, 2026, 10:29 AM UTC
The implemented fix is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thanks for your understanding!
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