Person Centred Software incident

Performance Issues with mCare Database Shard C - Affecting 4% of Customers

Minor Resolved View vendor source →

Person Centred Software experienced a minor incident on July 27, 2026 affecting Care Delivery and API and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 02:13 PM UTC
Resolved
Jul 27, 2026, 04:23 PM UTC
Duration
2h 9m
Detected by Pingoru
Jul 27, 2026, 02:13 PM UTC

Affected components

Care DeliveryAPIMonitorGP Connect3rd Party IntegrationsArchive ReportingGroup ReportingRelatives GatewayOneLondon Care RecordsAction Plans

Update timeline

  1. identified Jul 27, 2026, 02:13 PM UTC

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.

  2. resolved Jul 27, 2026, 04:23 PM UTC

    This incident has been resolved.