Person Centred Software incident

Atlas Pharmacy not currently processing handouts of medications.

Minor Resolved View vendor source →

Person Centred Software experienced a minor incident on July 30, 2026 affecting Titan Integration, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 01:53 PM UTC
Resolved
Jul 30, 2026, 03:10 PM UTC
Duration
1h 16m
Detected by Pingoru
Jul 30, 2026, 01:53 PM UTC

Affected components

Titan Integration

Update timeline

  1. investigating Jul 30, 2026, 01:53 PM UTC

    At present we have an issue whereby the Atlas Pharmacy is failing to correctly mark items as handed out after the hand out is complete on our Integration partner platform. We apologise for this issue and our development team are working to resolve the issue as soon as possible

  2. monitoring Jul 30, 2026, 02:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 30, 2026, 02:24 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 30, 2026, 03:09 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 30, 2026, 03:10 PM UTC

    This incident has been resolved.