Person Centred Software incident

Performance Issues with mCare - Affecting 100% of Customers

Major Resolved View vendor source →

Person Centred Software experienced a major incident on July 31, 2026 affecting Care Delivery and API and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 07:16 AM UTC
Resolved
Jul 31, 2026, 08:14 AM UTC
Duration
57m
Detected by Pingoru
Jul 31, 2026, 07:16 AM UTC

Affected components

Care DeliveryAPIMonitorGP Connect3rd Party IntegrationsArchive ReportingGroup ReportingRelatives GatewayOneLondon Care RecordsAction Plans

Update timeline

  1. investigating Jul 31, 2026, 07:16 AM UTC

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

  2. identified Jul 31, 2026, 07:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 31, 2026, 07:30 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 31, 2026, 07:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 31, 2026, 08:14 AM UTC

    This incident has been resolved.