Person Centred Software incident

Performance Issues with mCare Database Shard H - Affecting 6% of Customers

Minor Resolved View vendor source →

Person Centred Software experienced a minor incident on August 24, 2026 affecting Care Delivery and API and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 12:15 PM UTC
Resolved
Aug 24, 2026, 02:16 PM UTC
Duration
2h 1m
Detected by Pingoru
Aug 24, 2026, 12:15 PM UTC

Affected components

Care DeliveryAPIMonitorGP Connect3rd Party IntegrationsArchive ReportingGroup ReportingRelatives GatewayOneLondon Care RecordsAction Plans

Update timeline

  1. investigating Aug 24, 2026, 12:15 PM UTC

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

  2. identified Aug 24, 2026, 01:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 24, 2026, 02:16 PM UTC

    This incident has been resolved.