Perk Outage History

Perk had 18 outages in the last 2 years totaling 685h 51m of downtime, averaging 0.7 incidents per month.

There were 18 Perk outages since August 3, 2026 totaling 685h 51m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.perk.com

Minor October 21, 2026

[📣 Notices] Delays confirming some train bookings

Detected by Pingoru: Oct 21, 2026, 10:26 AM UTC
Resolved: Oct 21, 2026, 12:25 PM UTC
Duration: 1h 58m

Affected: 🚂 Trains

Timeline · 3 updates

identified Oct 21, 2026, 10:26 AM UTC

Status: Identified There's a delay confirming some train bookings right now. If your booking confirmation hasn't arrived, please wait a little longer or contact our Customer Care team. Affected components 🚂 Trains (Partial outage)
monitoring Oct 21, 2026, 12:02 PM UTC

Status: Monitoring No further train booking errors have been reported. We are monitoring the service to confirm it has recovered. If you’re still waiting for your booking confirmation, please contact our Customer Care team. Affected components 🚂 Trains (Partial outage)
resolved Oct 21, 2026, 12:25 PM UTC

Status: Resolved The issue affecting train bookings has been resolved by our third-party service provider, and bookings are now being processed normally. If you’re still waiting for your booking confirmation, please contact our Customer Care team. Affected components 🚂 Trains (Operational)

Read the full incident report →

Minor October 15, 2026

[📋 Inventory] Reduced Hotels search results

Detected by Pingoru: Oct 15, 2026, 03:27 PM UTC
Resolved: Oct 15, 2026, 05:50 PM UTC
Duration: 2h 23m

Affected: 🏨 Hotels

Timeline · 2 updates

identified Oct 15, 2026, 03:27 PM UTC

Status: Identified Due to an issue with one of our suppliers, we're currently experiencing some errors that may reduce Hotels search results. If you can't find what you're looking for, please try again later or contact our Customer Care team. Affected components 🏨 Hotels (Partial outage)
resolved Oct 15, 2026, 05:50 PM UTC

Status: Resolved The issue affecting some hotel bookings has now been resolved by our service provider, and bookings are now processing normally. We apologise for any inconvenience caused. Affected components 🏨 Hotels (Operational)

Read the full incident report →

Minor October 9, 2026

[📋 Inventory] Temporary Issue Displaying Hotels

Detected by Pingoru: Oct 09, 2026, 01:35 PM UTC
Resolved: Oct 09, 2026, 02:26 PM UTC
Duration: 51m

Affected: 🏨 Hotels

Timeline · 3 updates

monitoring Oct 09, 2026, 01:35 PM UTC

Status: Monitoring There’s an issue showing some hotel inventory right now. If you can’t find the hotel you’re looking for, please try again later. Affected components 🏨 Hotels (Degraded performance)
monitoring Oct 09, 2026, 01:44 PM UTC

Status: Monitoring The issue we were having displaying Hotels is now recovering. If you still don't see the hotel you're looking for, please refresh in a few moments or contact Customer Care. Affected components 🏨 Hotels (Degraded performance)
resolved Oct 09, 2026, 02:26 PM UTC

Status: Resolved The issue affecting hotel bookings has been resolved by our third-party service provider. Hotel bookings are now being processed normally. Affected components 🏨 Hotels (Operational)

Read the full incident report →

Minor October 9, 2026

[📋 Inventory] Temporary Issue Displaying Flights

Detected by Pingoru: Oct 09, 2026, 01:29 PM UTC
Resolved: Oct 09, 2026, 02:52 PM UTC
Duration: 1h 23m

Affected: 🛫 Flights

Timeline · 3 updates

monitoring Oct 09, 2026, 01:29 PM UTC

Status: Monitoring There’s an issue showing some flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team. Affected components 🛫 Flights (Degraded performance)
monitoring Oct 09, 2026, 01:44 PM UTC

Status: Monitoring The issue we were having displaying Flights is now recovering. If you still don't see the flight you're looking for, please refresh in a few moments or contact Customer Care. Affected components 🛫 Flights (Degraded performance)
resolved Oct 09, 2026, 02:52 PM UTC

Status: Resolved The issue we were having displaying flights has now been fully resolved, and search is back to normal. If you still don't see the flight you're looking for, please refresh your page or contact Customer Care. Affected components 🛫 Flights (Operational)

Read the full incident report →

Minor October 9, 2026

[📋 Inventory] Temporary Issue Displaying Vehicles

Detected by Pingoru: Oct 09, 2026, 01:04 PM UTC
Resolved: Oct 09, 2026, 02:48 PM UTC
Duration: 1h 44m

Affected: 🚗 Cars

Timeline · 3 updates

investigating Oct 09, 2026, 01:04 PM UTC

Status: Investigating There’s an issue showing some cars right now. If you can't find the car you're looking for, please try again later or contact our Customer Care team. Affected components 🚗 Cars (Degraded performance)
monitoring Oct 09, 2026, 01:43 PM UTC

Status: Monitoring The issue we were having displaying cars is now recovering. If you still don't see the vehicle you're looking for, please refresh in a few moments or contact Customer Care. Affected components 🚗 Cars (Degraded performance)
resolved Oct 09, 2026, 02:48 PM UTC

Status: Resolved The issue displaying vehicles has now been resolved, and car availability is back to normal. If you still don't see the vehicle you're looking for, please refresh your page or contact our Customer Care team. Affected components 🚗 Cars (Operational)

Read the full incident report →

Minor September 30, 2026

[🔐 Can I log in?] Okta SSO Login Temporarily Unavailable

Detected by Pingoru: Sep 30, 2026, 08:21 AM UTC
Resolved: Sep 30, 2026, 09:03 AM UTC
Duration: 41m

Affected: 🌐 Website

Timeline · 4 updates

investigating Sep 30, 2026, 08:21 AM UTC

Status: Investigating Okta SSO login is temporarily unavailable for Perk, but our engineering team is actively working to restore standard access as quickly as possible. Affected components 🌐 Website (Partial outage)
identified Sep 30, 2026, 08:37 AM UTC

Status: Identified We have identified and verified a fix to restore Okta SSO authentication. The solution has been successfully tested on a sample account, and our engineering team is now preparing to apply this update across all remaining affected customer accounts. We are actively rolling out the fix and will provide a final update once standard SSO logins are fully restored for everyone. Affected components 🌐 Website (Partial outage)
monitoring Sep 30, 2026, 08:53 AM UTC

Status: Monitoring A fix has been applied to restore Okta SSO login functionality for TravelPerk. Our early tests show that authentication is working as expected, and we are actively monitoring system performance across all customer accounts to ensure full stability. We will provide a final resolution update shortly once normal operation is completely verified. Affected components 🌐 Website (Partial outage)
resolved Sep 30, 2026, 09:03 AM UTC

Status: Resolved The issue affecting Okta SSO login for TravelPerk has been fully resolved, and all authentication services are operating normally. We appreciate your patience while our team worked to fix this. Please reach out to our Customer Care team if you continue to experience any login issues. Affected components 🌐 Website (Operational)

Read the full incident report →

Minor September 28, 2026

[📋 Inventory] Issue displaying some Ryanair content

Detected by Pingoru: Sep 28, 2026, 09:50 AM UTC
Resolved: Sep 28, 2026, 01:11 PM UTC
Duration: 3h 21m

Affected: 🛫 Flights

Timeline · 2 updates

investigating Sep 28, 2026, 09:50 AM UTC

Status: Investigating There’s an issue showing some Ryanair flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team. Affected components 🛫 Flights (Partial outage)
resolved Sep 28, 2026, 01:11 PM UTC

Status: Resolved The issue affecting the display of certain Ryanair flights has now been fixed. All flights should now be visible as normal, but if you still experience any difficulties, please reach out to our Customer Care team for assistance. Affected components 🛫 Flights (Operational)

Read the full incident report →

Minor September 27, 2026

[📣 Notices] “Charge to Perk” was unavailable for Airbnb Bookings

Detected by Pingoru: Sep 27, 2026, 09:51 AM UTC
Resolved: Sep 29, 2026, 11:12 AM UTC
Duration: 2d 1h

Affected: 🏨 Hotels

Timeline · 2 updates

investigating Sep 27, 2026, 09:51 AM UTC

Status: Investigating There's a delay with processing some Airbnb bookings right now. Our team is actively working to resolve this issue. Affected components 🏨 Hotels (Partial outage)
resolved Sep 29, 2026, 11:12 AM UTC

Status: Resolved The issue causing delays with some Airbnb bookings has been resolved by Airbnb. Bookings are now being processed normally, and no further disruption is expected. Affected components 🏨 Hotels (Operational)

Read the full incident report →

Minor September 15, 2026

[📋 Inventory] Train booking disruptions with Renfe

Detected by Pingoru: Sep 15, 2026, 11:16 AM UTC
Resolved: Sep 15, 2026, 09:17 PM UTC
Duration: 10h 1m

Affected: 🚂 Trains

Timeline · 4 updates

investigating Sep 15, 2026, 11:16 AM UTC

Status: Investigating There’s an issue showing some Renfe trains right now. If you can't find the train you're looking for, please try again later. Affected components 🚂 Trains (Degraded performance)
resolved Sep 15, 2026, 04:02 PM UTC

Status: Resolved The issue displaying Renfe trains has been resolved. All train options are now fully visible and available to book. Affected components 🚂 Trains (Operational)
monitoring Sep 15, 2026, 07:42 PM UTC

Status: Monitoring There’s an issue showing some Renfe trains right now. If you can't find the train you're looking for, please try again later. Affected components 🚂 Trains (Degraded performance)
resolved Sep 15, 2026, 09:17 PM UTC

Status: Resolved The issue affecting some Renfe train bookings has been resolved by the third-party service provider, and the service is now operating normally. Affected components 🚂 Trains (Operational)

Read the full incident report →

Minor September 14, 2026

[📋 Inventory] Train Booking Disruption Notice

Detected by Pingoru: Sep 14, 2026, 09:28 PM UTC
Resolved: Sep 15, 2026, 07:16 AM UTC
Duration: 9h 48m

Affected: 🚂 Trains

Timeline · 2 updates

investigating Sep 14, 2026, 09:28 PM UTC

Status: Investigating There's an issue with booking some trains right now. If you're unable to complete your booking, please try again later or contact our Customer Care team for assistance. Affected components 🚂 Trains (Degraded performance)
resolved Sep 15, 2026, 07:16 AM UTC

Status: Resolved The issue affecting some train bookings has been resolved by our third-party rail provider, and the service is now operating normally. Affected components 🚂 Trains (Operational)

Read the full incident report →

Minor September 14, 2026

[📣 Notices] Issues booking UK train travel

Detected by Pingoru: Sep 14, 2026, 07:06 AM UTC
Resolved: Sep 14, 2026, 08:10 AM UTC
Duration: 1h 3m

Timeline · 3 updates

investigating Sep 14, 2026, 07:06 AM UTC

Status: Investigating Some travelers may have issues booking train travel right now due to a third-party provider issue. If you’re unable to complete your booking, please try again later or contact our Customer Care team for assistance.
monitoring Sep 14, 2026, 07:33 AM UTC

Status: Monitoring We have not observed any further errors since 09:09 CEST, and UK rail bookings are now completing successfully. The service will continue to be monitored.
resolved Sep 14, 2026, 08:10 AM UTC

Status: Resolved Following a fix applied by our third-party rail provider, the issue affecting UK rail bookings has been resolved. No further errors have been observed since 09:09 CEST, and bookings are completing successfully.

Read the full incident report →

Minor September 4, 2026

[🔐 Can I log in?] Delayed Deliveries for Microsoft Email Addresses (Outlook / Hotmail)

Detected by Pingoru: Sep 04, 2026, 12:06 PM UTC
Resolved: Sep 14, 2026, 07:20 AM UTC
Duration: 9d 19h

Affected: 🌐 Website

Timeline · 3 updates

investigating Sep 04, 2026, 12:06 PM UTC

Status: Investigating We are currently experiencing an issue where automated emails—including verification codes and booking confirmations—sent to Microsoft email addresses (such as Outlook or Hotmail) may be delayed due to a service disruption with our email provider, and we are actively monitoring the situation for a fix. Affected components 🌐 Website (Degraded performance)
monitoring Sep 04, 2026, 04:01 PM UTC

Status: Monitoring Delivery rates for transactional emails to Microsoft 365 addresses are recovering following adjustments by Microsoft. Emails delayed during the disruption may still arrive late as provider retries complete. We are monitoring recovery. Affected components 🌐 Website (Degraded performance)
resolved Sep 14, 2026, 07:20 AM UTC

Status: Resolved Delivery rates for transactional emails sent to Microsoft 365 addresses have fully returned to normal levels following mitigation steps applied by Microsoft. All backlogged emails delayed during the disruption have finished processing and reached their destinations. We have verified system stability and normal delivery throughput, and this incident is now fully resolved. Thank you for your patience while we monitored the recovery. Affected components 🌐 Website (Operational)

Read the full incident report →

Minor August 24, 2026

[📋 Inventory] Issue Displaying Hertz Car Rentals

Detected by Pingoru: Aug 24, 2026, 09:41 AM UTC
Resolved: Sep 01, 2026, 09:44 AM UTC
Duration: 8d

Affected: 🚗 Cars

Timeline · 3 updates

investigating Aug 24, 2026, 09:41 AM UTC

Status: Investigating The issue showing Hertz cars has been resolved. You can now search for and book Hertz cars as normal. If you still need help, please contact our Customer Care team. Affected components 🚗 Cars (Degraded performance)
monitoring Aug 31, 2026, 11:38 AM UTC

Status: Monitoring The issue showing Hertz cars has been resolved. You can now search for and book Hertz cars as normal. Affected components 🚗 Cars (Degraded performance)
resolved Sep 01, 2026, 09:44 AM UTC

Status: Resolved This incident is using manually managed sub-pages. incident.io: http://incident.io will not automatically infer sub-pages for this incident. Removing any sub-page from the list will unpublish the incident from that page. Affected components 🚗 Cars (Operational)

Read the full incident report →

Minor August 20, 2026

[📋 Inventory] Issue Displaying Eurowings Flight Availability

Detected by Pingoru: Aug 20, 2026, 11:43 AM UTC
Resolved: Aug 24, 2026, 02:50 PM UTC
Duration: 4d 3h

Affected: 🛫 Flights

Timeline · 2 updates

investigating Aug 20, 2026, 11:43 AM UTC

Status: Investigating There’s an issue showing some Eurowings flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team. Affected components 🛫 Flights (Degraded performance)
resolved Aug 24, 2026, 02:50 PM UTC

Status: Resolved The issue affecting Eurowings flight searches and bookings has been fully resolved. All Eurowings flights are once again available and booking normally on our platform. We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to fix this. Affected components 🛫 Flights (Operational)

Read the full incident report →

Minor August 18, 2026

[🔐 Can I log in?] Investigating App Crash Issues on iOS

Detected by Pingoru: Aug 18, 2026, 04:29 PM UTC
Resolved: Aug 19, 2026, 03:22 PM UTC
Duration: 22h 53m

Affected: 📱iOS App

Timeline · 3 updates

investigating Aug 18, 2026, 04:29 PM UTC

Status: Investigating We are currently investigating an issue where our iOS app (v5.27.0) crashes on launch for some users, particularly on the consent screen. This issue primarily impacts recent updates and new app installs from the App Store. Our team has identified the cause and submitted a fix to Apple for review. We expect the updated version to be available for download within 24 hours. We apologize for the inconvenience and will share another update once the fix is live in the App Store. Affected components 📱iOS App (Partial outage)
monitoring Aug 19, 2026, 08:20 AM UTC

Status: Monitoring Apple has approved the iOS hotfix (v5.27.1), which resolves the app crash on launch, and it is now available in the App Store. A phased rollout is currently underway, and we are monitoring crash rates and update adoption closely. Affected users can manually update their app directly from the App Store to restore full functionality. Affected components 📱iOS App (Partial outage)
resolved Aug 19, 2026, 03:22 PM UTC

Status: Resolved The issue causing the iOS app to crash on launch has been fully resolved. Hotfix version 5.27.1 is now live in the App Store. If you were affected by this issue, please update your app to version 5.27.1 directly from the App Store to restore normal functionality. Thank you for your patience while we resolved this. Affected components 📱iOS App (Operational)

Read the full incident report →

Minor August 18, 2026

[✏️ Can I modify my trip?] Investigating Issues Loading Hotel Trips

Detected by Pingoru: Aug 18, 2026, 02:15 PM UTC
Resolved: Aug 19, 2026, 08:39 AM UTC
Duration: 18h 23m

Affected: 🏨 Hotels

Timeline · 4 updates

investigating Aug 18, 2026, 02:15 PM UTC

Status: Investigating We are currently working to fix an issue where some customers are seeing a blank page when trying to view trips that include hotel bookings. Trips that only contain flights or train bookings are loading normally. Our team has identified the cause and is actively working on a solution to restore full access to affected trip details. We apologize for the inconvenience and will update you here as soon as this is resolved. Affected components 🏨 Hotels (Degraded performance)
identified Aug 18, 2026, 02:40 PM UTC

Status: Identified We are currently fixing an issue where customers may see a blank page when viewing trips with hotels or experience errors searching for hotels. Trips with only flights or trains are working normally. Our team has identified the cause and is rolling back a recent update to restore full service. We apologize for the inconvenience and will share an update shortly. Affected components 🏨 Hotels (Degraded performance)
identified Aug 18, 2026, 03:47 PM UTC

Status: Identified The core issue affecting hotel itineraries has been identified, and a fix is currently being deployed. No new bookings or trips are affected following our earlier system rollback. Our team is now applying a targeted fix to restore access for any previously impacted trip pages. We are monitoring the situation closely and will provide a final update once access is fully restored. Affected components 🏨 Hotels (Degraded performance)
resolved Aug 19, 2026, 08:39 AM UTC

Status: Resolved The issue affecting hotel searches and trip detail pages has been fully resolved. All hotel search features and trip itineraries are now loading normally across the platform, and all impacted trip data has been restored. We have verified that all services are stable, and no further updates are required. Thank you for your patience while our team resolved this issue. Affected components 🏨 Hotels (Operational)

Read the full incident report →

Minor August 18, 2026

[🧾 Can I retrieve the details of my booking?] Investigating Issues Loading Hotel Trips

Detected by Pingoru: Aug 18, 2026, 02:15 PM UTC
Resolved: Aug 19, 2026, 08:39 AM UTC
Duration: 18h 23m

Affected: 🏨 Hotels

Timeline · 4 updates

investigating Aug 18, 2026, 02:15 PM UTC

Status: Investigating We are currently working to fix an issue where some customers are seeing a blank page when trying to view trips that include hotel bookings. Trips that only contain flights or train bookings are loading normally. Our team has identified the cause and is actively working on a solution to restore full access to affected trip details. We apologize for the inconvenience and will update you here as soon as this is resolved. Affected components 🏨 Hotels (Degraded performance)
identified Aug 18, 2026, 02:40 PM UTC

Status: Identified We are currently fixing an issue where customers may see a blank page when viewing trips with hotels or experience errors searching for hotels. Trips with only flights or trains are working normally. Our team has identified the cause and is rolling back a recent update to restore full service. We apologize for the inconvenience and will share an update shortly. Affected components 🏨 Hotels (Degraded performance)
identified Aug 18, 2026, 03:47 PM UTC

Status: Identified The core issue affecting hotel itineraries has been identified, and a fix is currently being deployed. No new bookings or trips are affected following our earlier system rollback. Our team is now applying a targeted fix to restore access for any previously impacted trip pages. We are monitoring the situation closely and will provide a final update once access is fully restored. Affected components 🏨 Hotels (Degraded performance)
resolved Aug 19, 2026, 08:39 AM UTC

Status: Resolved The issue affecting hotel searches and trip detail pages has been fully resolved. All hotel search features and trip itineraries are now loading normally across the platform, and all impacted trip data has been restored. We have verified that all services are stable, and no further updates are required. Thank you for your patience while our team resolved this issue. Affected components 🏨 Hotels (Operational)

Read the full incident report →

Minor August 3, 2026

[📋 Inventory] Issue searching for Benerail train bookings

Detected by Pingoru: Aug 03, 2026, 03:05 PM UTC
Resolved: Aug 04, 2026, 08:14 AM UTC
Duration: 17h 8m

Timeline · 2 updates

identified Aug 03, 2026, 03:05 PM UTC

Status: Identified There's an issue searching for Benerail train bookings right now. If you can't find the train booking you're looking for, please try again later or contact our Customer Care team.
resolved Aug 04, 2026, 08:14 AM UTC

Status: Resolved The issue affecting Benerail train booking searches has been resolved. You can now search for and complete your train bookings as standard.

Read the full incident report →