Perk incident

[🔐 Can I log in?] Investigating App Crash Issues on iOS

Minor Resolved View vendor source →

Perk experienced a minor incident on August 18, 2026 affecting 📱iOS App, lasting 22h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 04:29 PM UTC
Resolved
Aug 19, 2026, 03:22 PM UTC
Duration
22h 53m
Detected by Pingoru
Aug 18, 2026, 04:29 PM UTC

Affected components

📱iOS App

Update timeline

  1. investigating Aug 18, 2026, 04:29 PM UTC

    Status: Investigating We are currently investigating an issue where our iOS app (v5.27.0) crashes on launch for some users, particularly on the consent screen. This issue primarily impacts recent updates and new app installs from the App Store. Our team has identified the cause and submitted a fix to Apple for review. We expect the updated version to be available for download within 24 hours. We apologize for the inconvenience and will share another update once the fix is live in the App Store. Affected components 📱iOS App (Partial outage)

  2. monitoring Aug 19, 2026, 08:20 AM UTC

    Status: Monitoring Apple has approved the iOS hotfix (v5.27.1), which resolves the app crash on launch, and it is now available in the App Store. A phased rollout is currently underway, and we are monitoring crash rates and update adoption closely. Affected users can manually update their app directly from the App Store to restore full functionality. Affected components 📱iOS App (Partial outage)

  3. resolved Aug 19, 2026, 03:22 PM UTC

    Status: Resolved The issue causing the iOS app to crash on launch has been fully resolved. Hotfix version 5.27.1 is now live in the App Store. If you were affected by this issue, please update your app to version 5.27.1 directly from the App Store to restore normal functionality. Thank you for your patience while we resolved this. Affected components 📱iOS App (Operational)