[🧾 Can I retrieve the details of my booking?] Investigating Issues Loading Hotel Trips

Update timeline

1. investigating Aug 18, 2026, 02:15 PM UTC

   We are currently working to fix an issue where some customers are seeing a blank page when trying to view trips that include hotel bookings. Trips that only contain flights or train bookings are loading normally. Our team has identified the cause and is actively working on a solution to restore full access to affected trip details. We apologize for the inconvenience and will update you here as soon as this is resolved.

2. identified Aug 18, 2026, 02:40 PM UTC

   We are currently fixing an issue where customers may see a blank page when viewing trips with hotels or experience errors searching for hotels. Trips with only flights or trains are working normally. Our team has identified the cause and is rolling back a recent update to restore full service. We apologize for the inconvenience and will share an update shortly.

3. identified Aug 18, 2026, 03:47 PM UTC

   The core issue affecting hotel itineraries has been identified, and a fix is currently being deployed. No new bookings or trips are affected following our earlier system rollback. Our team is now applying a targeted fix to restore access for any previously impacted trip pages. We are monitoring the situation closely and will provide a final update once access is fully restored.

4. resolved Aug 19, 2026, 08:39 AM UTC

   The issue affecting hotel searches and trip detail pages has been fully resolved. All hotel search features and trip itineraries are now loading normally across the platform, and all impacted trip data has been restored. We have verified that all services are stable, and no further updates are required. Thank you for your patience while our team resolved this issue.