PerceptionPoint Outage History
PerceptionPoint is up right nowPingoru has recorded 50 incidents for PerceptionPoint: 5 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 2 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 120 (0%) |
Incidents, newest first
Minor July 13, 2026 Ongoing Issue: SSL Certificate Validation Impacting Microsoft 365 EU Region Services 1h 50m Email Scanning
Started Jul 13, 2026, 03:45 PM UTC· resolved Jul 13, 2026, 05:36 PM UTC
- investigating Jul 13, 2026, 03:45 PM UTC
We are currently investigating an issue that appears to be related to SSL certificate validation on Microsoft servers affecting Microsoft 365 services in the EU region (semi-inline scope), which may impact message delivery. Our system will automatically retry sending any affected messages. We are actively monitoring the situation and will provide further updates as soon as more information becomes available from Microsoft or the issue status changes.
- monitoring Jul 13, 2026, 04:40 PM UTC
We have identified the root cause of the issue and have implemented a fix. All messages that were delayed due to this issue are now being processed and delivered immediately by our system. We continue to monitor the environment to ensure normal operation. A detailed incident report, including the root cause analysis and corrective actions, will be shared as soon as possible.
- resolved Jul 13, 2026, 05:36 PM UTC
This incident has been resolved. All messages have been delivered.
Notice May 19, 2026 NDR received - semi-inline 16s Email Scanning
Started May 19, 2026, 03:29 PM UTC· resolved May 19, 2026, 03:29 PM UTC
- investigating May 19, 2026, 03:29 PM UTC
We experienced a temporary issue that caused some inbound (with semi-inline connection) messages to fail delivery, with senders receiving the following NDR: “This message could not be delivered due to a recipient error. Please try again later.” The issue has now been resolved, and email flow is back to normal. The system is up and running again, and the NDRs should no longer occur.
- resolved May 19, 2026, 03:29 PM UTC
This incident has been resolved.
Notice May 15, 2026 High rate of FP's 6h 20m Email Scanning
Started May 15, 2026, 09:13 AM UTC· resolved May 15, 2026, 03:34 PM UTC
- investigating May 15, 2026, 09:13 AM UTC
We are experiencing a high rate of FP due to unexpected engine behaviour. The engine was truned off and we are working to rescan all recent traffic and release the false detected emails.
- monitoring May 15, 2026, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 03:34 PM UTC
We identified the root cause of the unexpected engine behavior that led to the increased false positive rate. The affected engine has been disabled, and all impacted messages have now been released. Any remaining messages are currently being processed automatically in the background and will be handled shortly.
Minor April 8, 2026 Google Workspace reported an email issue that they are researching https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT 5h 30m Email Scanning
Started Apr 08, 2026, 05:49 PM UTC· resolved Apr 08, 2026, 11:20 PM UTC
- investigating Apr 08, 2026, 05:49 PM UTC
We are currently investigating a case that affects Google Workspace and causes slower email delivery times
- identified Apr 08, 2026, 06:56 PM UTC
The issue has been identified and we are working to fix it
- identified Apr 08, 2026, 08:09 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 08, 2026, 11:20 PM UTC
Google updated that the issue they had is now resolved. All emails are sent regularly
Notice March 31, 2026 A small amount of emails in our EU environment are taking longer time to scan - We are investigating the slowness 2h 10m Email Scanning
Started Mar 31, 2026, 12:04 PM UTC· resolved Mar 31, 2026, 02:15 PM UTC
- investigating Mar 31, 2026, 12:04 PM UTC
Our EU environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue
- investigating Mar 31, 2026, 12:05 PM UTC
We are continuing to investigate this issue.
- resolved Mar 31, 2026, 02:15 PM UTC
This incident has been resolved.
Minor October 20, 2025 We are currently experiencing email delivery delays due to an ongoing AWS EC2 issue in the US environment. 12h 15m Email Scanning
Started Oct 20, 2025, 01:56 PM UTC· resolved Oct 21, 2025, 02:11 AM UTC
- identified Oct 20, 2025, 01:56 PM UTC
We are currently experiencing delays in email delivery due to an ongoing issue with AWS EC2 in the US-EAST-1 region. This incident affects EC2 instance launches, which in turn impacts our processing and delivery pipelines.
- monitoring Oct 20, 2025, 07:42 PM UTC
We are starting to see recovery across our systems and services. Email processing and other dependent components are stabilizing, and we are gradually increasing system capacity to restore full performance. Some customers may still experience intermittent delays as we continue to monitor and optimize.
- resolved Oct 21, 2025, 02:11 AM UTC
This incident has been resolved.
Notice September 16, 2025 A small amount of emails in our US environment are taking longer time to scan - We are investigating the slowness 1h 45m Email Scanning
Started Sep 16, 2025, 04:13 PM UTC· resolved Sep 16, 2025, 05:58 PM UTC
- investigating Sep 16, 2025, 04:13 PM UTC
Our US environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue
- identified Sep 16, 2025, 04:58 PM UTC
The issue has been identified, and we are implementing a fix now
- monitoring Sep 16, 2025, 05:31 PM UTC
We are monitoring the fix for the next few hours. The system is running with no slowness
- resolved Sep 16, 2025, 05:58 PM UTC
We are closing the incident while still monitoring the system closely
Notice July 29, 2025 We are experiencing a load in the US environment that causes email delivery delays 1h Email Scanning
Started Jul 29, 2025, 03:19 PM UTC· resolved Jul 29, 2025, 04:20 PM UTC
- investigating Jul 29, 2025, 03:19 PM UTC
We are working on handling the unexpected load on the system
- monitoring Jul 29, 2025, 03:51 PM UTC
The delayed emails issue has been fixed, and we are monitoring the system until a full recovery.
- resolved Jul 29, 2025, 04:20 PM UTC
The issue is now resolved
Notice June 25, 2025 We are investigating reports about email delivery delays 1h 42m XRAY (User Interface Only), Email Scanning
Started Jun 25, 2025, 02:56 PM UTC· resolved Jun 25, 2025, 04:39 PM UTC
- investigating Jun 25, 2025, 02:56 PM UTC
We are currently investigating reports about email delivery delays
- identified Jun 25, 2025, 03:38 PM UTC
We have identified the issue and are now working to resolve it. Access to X-Ray is now restored for most customers and the email delay is shorter
- monitoring Jun 25, 2025, 03:50 PM UTC
We deployed a fix and the system is now functioning as expected. We are working to recover from the issue and monitoring the fix
- resolved Jun 25, 2025, 04:39 PM UTC
This incident has been resolved.
Minor March 1, 2025 We are investigating reports of slow email delivery 33m Email Scanning
Started Mar 01, 2025, 05:32 PM UTC· resolved Mar 01, 2025, 06:06 PM UTC
- investigating Mar 01, 2025, 05:32 PM UTC
We received reports about slow email delviery and are now investigating the case
- identified Mar 01, 2025, 05:53 PM UTC
The issue was identified on the AWS side and should be resolved in the next few minutes
- monitoring Mar 01, 2025, 06:01 PM UTC
We are monitoring the system closely to verify no more delayed emails
- resolved Mar 01, 2025, 06:06 PM UTC
This incident has been resolved.
Minor February 27, 2025 We are experiencing a load that causes delayed emails 1h 59m Email Scanning
Started Feb 27, 2025, 08:18 PM UTC· resolved Feb 27, 2025, 10:17 PM UTC
- identified Feb 27, 2025, 08:18 PM UTC
We are experiencing a load that causes a delay in sending emails. The issue was identified and we are working to fix it
- monitoring Feb 27, 2025, 08:58 PM UTC
We have implemented a fix and the system is now fully functioning. We are monitoring the system for potential delays while recovering from the issue
- resolved Feb 27, 2025, 10:17 PM UTC
This incident has been resolved.