PerceptionPoint incident

Ongoing Issue: SSL Certificate Validation Impacting Microsoft 365 EU Region Services

Minor Resolved View vendor source →

PerceptionPoint experienced a minor incident on July 13, 2026 affecting Email Scanning, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:45 PM UTC
Resolved
Jul 13, 2026, 05:36 PM UTC
Duration
1h 50m
Detected by Pingoru
Jul 13, 2026, 03:45 PM UTC

Affected components

Email Scanning

Update timeline

  1. investigating Jul 13, 2026, 03:45 PM UTC

    We are currently investigating an issue that appears to be related to SSL certificate validation on Microsoft servers affecting Microsoft 365 services in the EU region (semi-inline scope), which may impact message delivery. Our system will automatically retry sending any affected messages. We are actively monitoring the situation and will provide further updates as soon as more information becomes available from Microsoft or the issue status changes.

  2. monitoring Jul 13, 2026, 04:40 PM UTC

    We have identified the root cause of the issue and have implemented a fix. All messages that were delayed due to this issue are now being processed and delivered immediately by our system. We continue to monitor the environment to ensure normal operation. A detailed incident report, including the root cause analysis and corrective actions, will be shared as soon as possible.

  3. resolved Jul 13, 2026, 05:36 PM UTC

    This incident has been resolved. All messages have been delivered.