Resolved after 2 hours 7 minutes, affecting Person Enrichment API and Company Enrichment API and 1 more, on August 16, 2023.
The issue causing degraded performance has been resolved and we are continuing to monitor.
Affected components
Update timeline
- identified Aug 16, 2023, 05:18 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 16, 2023, 05:22 PM UTC
A change to a backend component is causing Company/Person/Bulk Enrich endpoints to return 500s. We are remediating the issue currently.
- monitoring Aug 16, 2023, 06:00 PM UTC
A fix is in place and the API is now responding normally. We are continuing to monitor the situation.
- monitoring Aug 16, 2023, 06:01 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 16, 2023, 06:08 PM UTC
500 errors have been resolved, but Enrich endpoints are experiencing abnormally high 404s. We are working on resolving this issue.
- monitoring Aug 16, 2023, 06:24 PM UTC
The issue with erroneous 404s has been resolved but we are seeing higher latency on response times. We are working on resolving this issue and hope to have complete restoration of services shortly.
- monitoring Aug 16, 2023, 07:01 PM UTC
The issue causing degraded performance has been resolved and we are continuing to monitor.
- resolved Aug 16, 2023, 07:25 PM UTC
This incident has been resolved.
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