People Data Labs incident

Person Retrieve Errors

Resolved after 1 hour 28 minutes, affecting Person Enrichment API and Person Bulk Enrichment API, on August 24, 2023.

monitoring Aug 24, 2023, 07:03 PM UTC

We have applied a temporary fix and calls are returning normally at the moment. We will be rolling out a permanent fix shortly.

Started
Aug 24, 2023, 06:04 PM UTC
Resolved
Aug 24, 2023, 07:32 PM UTC
Duration
1h 28m
Detected by Pingoru
Aug 24, 2023, 06:04 PM UTC

Affected components

Person Enrichment APIPerson Bulk Enrichment API

Update timeline

  1. identified Aug 24, 2023, 06:26 PM UTC

    We are seeing intermittent issues with person retrieve endpoint, some calls maybe returning 500s, we are working to resolve this currently.

  2. monitoring Aug 24, 2023, 07:03 PM UTC

    We have applied a temporary fix and calls are returning normally at the moment. We will be rolling out a permanent fix shortly.

  3. resolved Aug 24, 2023, 07:32 PM UTC

    All issues with person retrieve have been resolved.

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