Pelcro Outage History
Pelcro is up right nowPingoru has recorded 18 incidents for Pelcro: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 25 of 524 (5%) |
Incidents, newest first
Major October 8, 2026 Delays in SMS-based MFA/OTP delivery 1d Platform (Platform)
Started Oct 08, 2026, 09:11 PM UTC· resolved Oct 09, 2026, 10:09 PM UTC
- investigating Oct 08, 2026, 09:11 PM UTC
We are experiencing disruptions in messaging services due to an issue with one of our third-party vendors. SMS notifications and message-based communications, including MFA/OTP codes, may be delayed or temporarily unavailable. Our team is actively monitoring the situation to restore full functionality. We will provide updates as more information becomes available.
- resolved Oct 09, 2026, 10:09 PM UTC
Resolved — The earlier outage affecting one of our third-party vendors has been resolved, and our messaging services are now fully operational. All SMS notifications and message-based communications are functioning normally. We will continue to monitor performance to ensure stability. Thank you for your patience and understanding while the issue was addressed.
Major July 21, 2026 Open API and Core API are down 16m Open API (Open API), Core API (Core API), Open API (Open API), Core API (Core API)
Started Jul 21, 2026, 07:44 AM UTC· resolved Jul 21, 2026, 08:01 AM UTC
- investigating Jul 21, 2026, 07:44 AM UTC
Open API went down.
- resolved Jul 21, 2026, 08:01 AM UTC
Resolved — We detected elevated latency and slowness on the platform caused by an unusual spike in traffic. The incident occurred between 07:34 AM and 08:00 AM UTC and was quickly mitigated. All services are operating normally, and we continue to monitor platform performance.
Minor May 7, 2026 Degraded Performance Impacting Export Operations 2h 55m Platform (Platform), Platform (Platform)
Started May 07, 2026, 05:30 PM UTC· resolved May 07, 2026, 08:25 PM UTC
- investigating May 07, 2026, 05:30 PM UTC
We are currently experiencing degraded performance affecting export operations starting at approximately 17:30 UTC. As a result, exports may be slower than usual or intermittently delayed. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide further updates as more information becomes available
- resolved May 07, 2026, 08:25 PM UTC
The issue affecting export operations has been fully resolved. Export processing is now operating normally, and all delayed operations have been cleared. We will continue monitoring the platform to ensure continued stability. Thank you for your patience while our team investigated and resolved the issue.
Major November 18, 2025 Platform, Open API, and 1 other service are down 2h 36m Platform (Platform), Open API (Open API), Core API (Core API), Platform (Platform) and 2 more
Started Nov 18, 2025, 11:53 AM UTC· resolved Nov 18, 2025, 02:30 PM UTC
- investigating Nov 18, 2025, 11:53 AM UTC
Platform, Open API, and Core API went down.
- resolved Nov 18, 2025, 02:30 PM UTC
Our proactive measures have successfully restored stable access to our services. All systems are currently operational. We continue to monitor our platform closely and are in contact with the vendor for confirmation of their full restoration. We will provide a final update once the vendor confirms their service is completely stable. Thank you for your patience.
Major October 20, 2025 Messaging Service Disruption 4h 55m Platform (Platform), Platform (Platform)
Started Oct 20, 2025, 08:15 AM UTC· resolved Oct 20, 2025, 01:10 PM UTC
- investigating Oct 20, 2025, 08:15 AM UTC
We are currently experiencing disruptions in our messaging services due to an outage affecting one of our third-party vendors. As a result, SMS notifications and other message-based communications may be delayed or temporarily unavailable. Our team is actively monitoring the situation and working with the vendor to restore full functionality as soon as possible. We will provide updates as more information becomes available.
- resolved Oct 20, 2025, 01:10 PM UTC
The earlier outage affecting one of our third-party vendors has been resolved, and our messaging services are now fully operational. All SMS notifications and message-based communications are functioning normally. We will continue to monitor performance to ensure stability. Thank you for your patience and understanding while the issue was addressed.
Major October 15, 2025 Some services are down 9h 3m Platform (Platform), Open API (Open API), Core API (Core API), Platform (Platform) and 2 more
Started Oct 15, 2025, 11:48 AM UTC· resolved Oct 15, 2025, 08:51 PM UTC
- investigating Oct 15, 2025, 11:48 AM UTC
Investigating - We are investigating an issue affecting our Core APIs. Our team is actively working to determine the cause and will provide updates as soon as more information becomes available.
- resolved Oct 15, 2025, 08:51 PM UTC
Postmortem Incident: On October 15th, 2025, we experienced an unexpected surge in traffic that placed increased load on our storage systems, resulting in temporary slowdowns and connection issues. Impact: During this period, some users encountered delays or temporary errors. The issue was promptly identified, and normal operations were restored. Moving forward: We are taking steps to optimize affected components to prevent similar incidents in the future. Our focus remains on delivering a seamless and reliable experience for our users.
Minor March 25, 2025 Issue Affecting E-Commerce Orders via Vantiv Payment Gateway 1d 10h Open API (Open API), Platform (Platform), Open API (Open API)
Started Mar 25, 2025, 07:34 AM UTC· resolved Mar 26, 2025, 05:48 PM UTC
- investigating Mar 25, 2025, 07:34 AM UTC
We are currently experiencing an issue on our platform affecting E-Commerce orders processed through the Vantiv payment gateway, which is preventing users from completing the transactions. Our team has identified the root cause and is actively working on deploying a fix. We apologize for any inconvenience this may cause and will provide updates as soon as possible. If you have any questions or concerns, please reach out to us at [email protected].
- resolved Mar 26, 2025, 05:48 PM UTC
A fix has been deployed, and we are actively monitoring the platform to ensure normal operations have resumed. We appreciate your patience and apologize for any inconvenience this may have caused. If you experience any further issues, please contact our support team at [email protected].
Minor March 17, 2025 Issue with Marking Invoices as Paid 23h 2m Platform (Platform)
Started Mar 17, 2025, 03:15 PM UTC· resolved Mar 18, 2025, 02:17 PM UTC
- investigating Mar 17, 2025, 03:15 PM UTC
We are experiencing an issue on the platform preventing users from marking invoices as paid. Our team has identified the root cause and is actively working on deploying a fix within the next hour. We apologize for any inconvenience this may cause and will provide updates as soon as possible. If you have any questions or concerns, please contact us at [email protected].
- resolved Mar 18, 2025, 02:17 PM UTC
Postmortem Incident: On March 17th, 2025, during the release of version 1.92.0, a bug was introduced in a task aimed at enhancing the security of certain platform flows. Impact: This bug directly impacted users who rely on the platform's invoicing feature, preventing them from marking invoices as paid. No data was lost, and other platform functionalities remained unaffected. Moving forward: We are taking steps to improve our internal processes and testing protocols to prevent similar incidents in the future. Our focus remains on delivering a seamless and reliable experience for our users.
Minor March 15, 2025 Account List Page Access Issue 5h 8m Platform (Platform)
Started Mar 15, 2025, 01:42 PM UTC· resolved Mar 15, 2025, 06:50 PM UTC
- investigating Mar 15, 2025, 01:42 PM UTC
We are currently experiencing an issue with the Account List page, which is preventing users from accessing their accounts. Our team is actively investigating the root cause and working on a resolution. We apologize for the inconvenience and will provide updates as soon as possible. If you have any questions or concerns, please contact us at [email protected].
- resolved Mar 15, 2025, 06:50 PM UTC
Postmortem Incident On March 15th, 2025, some users encountered a 500 error when attempting to log in to the platform. This issue specifically affected collaborators who were associated with multiple accounts and whose session had previously expired. Impact The incident resulted in affected users being unable to access their dashboards, disrupting their workflow and limiting their ability to manage their accounts. Only a subset of collaborators experienced this issue. Other collaborators were able to access the platform without interruption. Moving Forward We have identified the root cause of the issue and implemented a fix to prevent similar errors in the future.
Major February 4, 2025 Core API is down 1h Core API (Core API), Core API (Core API)
Started Feb 04, 2025, 04:26 PM UTC· resolved Feb 04, 2025, 05:27 PM UTC
- investigating Feb 04, 2025, 04:26 PM UTC
Core API went down.
- resolved Feb 04, 2025, 05:27 PM UTC
Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform. This incident occurred for 5 minutes between 16:26 UTC and 16:31 UTC and was quickly mitigated. The issue has now been fully resolved.
Minor January 30, 2025 Service Issue 3h 49m Open API (Open API), Core API (Core API), Platform (Platform), Open API (Open API) and 1 more
Started Jan 30, 2025, 06:20 PM UTC· resolved Jan 30, 2025, 10:09 PM UTC
- investigating Jan 30, 2025, 06:20 PM UTC
Investigating - We are currently investigating an issue affecting our [Core APIs, Open APIs, Platform]. We’re investigating and will post updates here.
- resolved Jan 30, 2025, 10:09 PM UTC
Monitoring Update - The platform remains stable, and we have not observed any further issues. Our team is actively investigating the root cause to ensure long-term stability and prevent recurrence.