Pelcro incident

Open API and Core API are down

Major Resolved View vendor source →

Pelcro experienced a major incident on July 21, 2026 affecting Open API (Open API) and Core API (Core API) and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 07:44 AM UTC
Resolved
Jul 21, 2026, 08:01 AM UTC
Duration
16m
Detected by Pingoru
Jul 21, 2026, 07:44 AM UTC

Affected components

Open API (Open API)Core API (Core API)Open API (Open API)Core API (Core API)

Update timeline

  1. investigating Jul 21, 2026, 07:44 AM UTC

    Open API went down.

  2. resolved Jul 21, 2026, 08:00 AM UTC

    Open API and Core API recovered.

  3. resolved Jul 21, 2026, 08:01 AM UTC

    Resolved — We detected elevated latency and slowness on the platform caused by an unusual spike in traffic. The incident occurred between 07:34 AM and 08:00 AM UTC and was quickly mitigated. All services are operating normally, and we continue to monitor platform performance.