Pelcro experienced a major incident on October 15, 2025 affecting Platform (Platform) and Open API (Open API) and 1 more component, lasting 9h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 11:48 AM UTC
Investigating - We are investigating an issue affecting our Core APIs. Our team is actively working to determine the cause and will provide updates as soon as more information becomes available.
- resolved Oct 15, 2025, 08:51 PM UTC
Postmortem Incident: On October 15th, 2025, we experienced an unexpected surge in traffic that placed increased load on our storage systems, resulting in temporary slowdowns and connection issues. Impact: During this period, some users encountered delays or temporary errors. The issue was promptly identified, and normal operations were restored. Moving forward: We are taking steps to optimize affected components to prevent similar incidents in the future. Our focus remains on delivering a seamless and reliable experience for our users.