Pelcro experienced a major incident on October 20, 2025 affecting Platform (Platform), lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:15 AM UTC
We are currently experiencing disruptions in our messaging services due to an outage affecting one of our third-party vendors. As a result, SMS notifications and other message-based communications may be delayed or temporarily unavailable. Our team is actively monitoring the situation and working with the vendor to restore full functionality as soon as possible. We will provide updates as more information becomes available.
- resolved Oct 20, 2025, 01:10 PM UTC
The earlier outage affecting one of our third-party vendors has been resolved, and our messaging services are now fully operational. All SMS notifications and message-based communications are functioning normally. We will continue to monitor performance to ensure stability. Thank you for your patience and understanding while the issue was addressed.