Pelcro experienced a major incident on November 18, 2025 affecting Platform (Platform) and Open API (Open API) and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Platform (Platform)Open API (Open API)Core API (Core API)
Update timeline
- investigating Nov 18, 2025, 11:53 AM UTC
Platform, Open API, and Core API went down.
- resolved Nov 18, 2025, 02:30 PM UTC
Our proactive measures have successfully restored stable access to our services. All systems are currently operational. We continue to monitor our platform closely and are in contact with the vendor for confirmation of their full restoration. We will provide a final update once the vendor confirms their service is completely stable. Thank you for your patience.