Peach Payments incident
WooCommerce Transactions Failing for Short Merchant Transaction IDs
Peach Payments experienced a minor incident on August 13, 2025 affecting WooCommerce, lasting 19h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2025, 11:24 AM UTC
We are aware of transaction failures affecting WooCommerce merchants using Merchant Transaction IDs with fewer than 8 characters. These transactions are returning "Invalid Payment Request using merchantTransactionId" errors. Our team is actively investigating the issue and will share updates here as soon as a fix is in place. We apologise for any inconvenience this may cause and appreciate your patience. If you have any questions or concerns, please reach out to [email protected] or contact your account manager.
- resolved Aug 14, 2025, 11:32 AM UTC
Our team has identified and resolved the issue. Transactions are now processing normally for all affected merchants. We apologise for any inconvenience this caused and thank you for your patience while we worked to restore service.